Refunds and shipping

Kettle and Ash sells physical goods that are printed on demand by a fulfillment partner. Orders ship from that partner. The shop is not open yet; this policy will apply when you can place an order.

Shipping

Each order is made to order, then shipped to you from our fulfillment partner. Because items are made when you order them, we do not give a fixed ship date here. Shipping details will be shown at checkout when the shop opens.

Damaged or misprinted items

If an item arrives damaged or misprinted, email KettleandAsh@outlook.com within 30 days of delivery. Please include your order details and a photo of the problem. We will replace the item or refund the purchase.

Change of mind

We cannot accept returns for a change of mind on personalized items. Those pieces are made to order for you and cannot be resold.

Questions

If you have a question about an order, email KettleandAsh@outlook.com and we will look at it carefully.